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Here you'll get a few important information about the security of Tribal Wars.
Keeping your account secure is very important but very easy to do as long as you remember some key tips.


You account password will only be saved in an encrypted way. It is not possible to decrypt your password that way. But there are a few ways for someone to get your password:
Your account password is stored on our servers in an irreversible encrypted fashion. This means there is no way for either Tribal Wars staff, or other players to gain access to your password through our system.


    * You have selected a password that can be easily guessed
However, players could still gain access to your account because of the following:
    * You have been logging into your account from a public computer and you have saved the password on this computer. It is also possible that someone watched you enter the password
    * You have become a victim of fraud


Here are a few tips on how to protect yourself against those things. They might sound a bit silly, but we have learned from experience how many players send in support requests because it happened in exactly those ways.
* You have selected a password that can be easily guessed
* You have been logging into your account from a public computer and you have saved the password on this computer. It is also possible that someone watched you enter the password
* You have become a victim of fraud (sometimes referred to as ''phishing'')


    * Your password should not include your first or last name. It is also not advised to use a password like "1234" or "password". It's best to combine a word with numbers and special characters. It might sound complicated, but just adding a ! in the middle of the word really strengthens the password. The number should not have a specific meaning as that can always be guessed.
 
    * When you log in on public computers, like in school or in an Internet cafe, it is important that you don't select to "keep logged in". Always select no when you are asked if you want to save the password. It's also important to make sure no one is watching you when you log in.
Here are a few tips on how to protect yourself against those things.
    * No one from the Tribal Wars Team will ever ask for your password. Whenever you're asked for your password, you should be very careful. You might be asked to enter your name and password on a few pages. If these state "external authentication" and the address line is "www.tribalwars.net/...", you don't have to worry about the legitimacy. Those pages use an interface of Tribal Wars and are unable to obtain your password. One example of such a page is TWplus: If you want to comment, you first have to be authenticated.
 
    * You should never use the same password for multiple sites. It is especially important not to use the same password as you use on your E-Mail address on any other site. If you lose control over your E-Mail, you will lose a lot more. If you ever lose your account password, you can recover it with your E-Mail. We will not be able to help you if you lose your E-Mail account.
* Choose your password carefully. It should not contain your first or last name, or anything easy to guess. A password such as '''1234''' or '''password''' is extremely insecure. You should choose something including numbers, capital letters and special characters.  
* When you log in on a public computer, make sure you don't select the ''keep logged in'' option. Always select no when you're asked if you want to save your password, and make sure that no one is watching you type it in.
* No one from the Tribal Wars team will ever ask you for your password. If you're ever asked to enter your password, it will only be when logging in to the game, so check the address bar to make sure you're at the real version of Tribal Wars.
* You should never use the same password for multiple sites. It is especially important not to use the same password as you use on your E-Mail address on any other site. If you lose control over your E-Mail, you will lose a lot more. If you ever lose your account password, you can recover it with your E-Mail. We will not be able to help you if you lose your E-Mail account.

Latest revision as of 19:29, 21 February 2011

Keeping your account secure is very important but very easy to do as long as you remember some key tips.

Your account password is stored on our servers in an irreversible encrypted fashion. This means there is no way for either Tribal Wars staff, or other players to gain access to your password through our system.

However, players could still gain access to your account because of the following:

  • You have selected a password that can be easily guessed
  • You have been logging into your account from a public computer and you have saved the password on this computer. It is also possible that someone watched you enter the password
  • You have become a victim of fraud (sometimes referred to as phishing)


Here are a few tips on how to protect yourself against those things.

  • Choose your password carefully. It should not contain your first or last name, or anything easy to guess. A password such as 1234 or password is extremely insecure. You should choose something including numbers, capital letters and special characters.
  • When you log in on a public computer, make sure you don't select the keep logged in option. Always select no when you're asked if you want to save your password, and make sure that no one is watching you type it in.
  • No one from the Tribal Wars team will ever ask you for your password. If you're ever asked to enter your password, it will only be when logging in to the game, so check the address bar to make sure you're at the real version of Tribal Wars.
  • You should never use the same password for multiple sites. It is especially important not to use the same password as you use on your E-Mail address on any other site. If you lose control over your E-Mail, you will lose a lot more. If you ever lose your account password, you can recover it with your E-Mail. We will not be able to help you if you lose your E-Mail account.
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